Friday, October 3, 2008

Importance of ISO 2000 To Organizations - An Interview with Ron Przywara

Ron Przywara

Ron Przywara
ITIL Certified Consultant
IT Service Management
Veris Associates, Inc.

PrintListen Now


Understanding the importance of ISO 2000 to any organization is, well, important.

ISO/IEC 20000 is the first international standard for IT Service Management. It is based upon an earlier British Standard BS 15000.

Formally: ISO 20000-1 "promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements". It comprises ten sections:

  • Scope
  • Terms & Definitions
  • Planning and Implementing Service Management
  • Requirements for a Management System
  • Planning & Implementing New or Changed Services
  • Service Delivery Process
  • Relationship Processes
  • Control Processes
  • Resolution Processes
  • Release Process

ISO 20000-2 is a 'code of practice' and describes the best practices for service management within the scope of ISO20000-1. It comprises the same sections but excludes the 'Requirements for a Management system' as no requirements are imposed by 'part 2'.

The standard was first published in December 2005.

In a 40 minute interview, host David A. Zimmer, PMP speaks with Ron Przywara, Sr. Consultant of Veris Associates, Inc. to learn more about this emerging standard. Ron discusses its importance to the organization, relationship with ITIL, IT Infrastructure Libraries, and other related frameworks such as COBIT and SixSigma.

In the 5 minute excerpt, Ron provides a highlight of what ISO/IEC 20000 is. Click here to get the excerpt.

In the full-length 40 minute interview, Ron provides many more details as to why IT Directors need to know about this important standard and how it benefits them in meeting the needs of the business.

Click Here to get the full interview.

37 comments:

maya said...

link does't work for 40min interview mp3.

"Click Here to get the full interview."

marlinmziegler said...

成人視訊,色情影片,台灣無限貼圖,美女交友,成人,6k聊天室,ut聊天室,免費視訊,免費視訊,台灣美女貼圖區,免費交友,正妹視訊,成人視訊,正妹星球,情色視訊,dudu 嘟嘟貼圖區,18成人,美女交友,85cc成人片,成人影片,免費視訊,f 罩杯美女圖片,美女交友,成人文學,aqaq 視訊聊天室,av貼圖,美女交友,ut聊天室,080視訊聊天室,視訊聊天室,ut男同志聊天室,免費交友,免費視訊聊天,成人動畫,人之初貼圖區,免費視訊,同志聊天室,ut聊天室,成人視訊,交友聊天室,尼克成人,成人動漫,交友戀愛小站,免費交友

方便 said...

Never put off till tomorrow what may be done today...................................................

傷害 said...

I love readding, and thanks for your artical.........................................

過分 said...

thank u........................................

玉鳳 said...

TAHNKS FOR YOUR SHARING~~~VERY NICE ........................................

于倫于名 said...

若對自己誠實,日積月累,就無法對別人不忠了。........................................

MichellSommerville0202 said...

GOOD........................................

逸凡逸凡 said...

很用心的blog,推推哦 ........................................

Ko212ryS_Dahle0 said...

幫你加油打氣哦!!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

誠侑 said...

裸體寫真全裸美女圖片色情訊息黃色圖片自拍裸體圖片sex裸露圖片18限85cc a片台灣色情網站免費色情圖一夜激情聊天情色聊天室限制級爆乳女優作愛巨乳學院性愛情慾陰脣一夜情下體網愛聊天鹹濕做愛自拍成人圖庫成人影城性關係視訊情人性影片觀賞裸照淫美成人論壇av寫真自拍裸女貼圖av圖情色性愛貼圖成人vcdsexy辣妹視訊聊天色情視訊淫婦台灣情色論壇丁字褲貼圖免費a片影片淫蕩女人live show男女做愛火辣妹妹激情網愛聊天美女裸照免費色情網站

妍慧 said...

thank you for you to make me learn more,thank you∩0∩ ........................................

奎峰 said...

人是受想像力所支配的。 ..................................................

雅雯雅雯 said...

良言一句三冬暖,惡語傷人六月寒。...........................................................................

mckinney said...

所有的資產,在不被諒解時,都成了負債..................................................

智宜 said...

失去金錢的人,失去很多;失去朋友的人,失去更多;失去信心的人,失去所有。..................................................................

佩春 said...

喜歡你的部落格,留言請您繼續加油.................................................................

于庭 said...

成熟,就是有能力適應生活中的模糊。.................................................................

佳皓佳皓 said...

Hello~安安唷~很高興見到你哦!!............................................................

PearleY建佑 said...

睇完之後覺得有d頓悟..感謝分享...................................................................

宥妃宥妃 said...

原來天鵝嫁給癩蛤蟆就會生出醜小鴨。。。............................................................

佳皓佳皓 said...

加油-不論如何都支持你............................................................

楊儀卉 said...

什麼樣的學習計畫並不重要,重要的是你是什麼樣的人。............................................................

鄭雅琦鄭雅琦 said...

做好事,不需要給人知道,雖然只是一件微不足道的事,但我相信,這會帶給我快樂。..................................................

宜欣宜欣 said...

感謝您的分享!我也學到很多!............................................................

蔡舜娟蔡舜娟 said...

一個人的際遇在第一次總是最深刻的,有時候甚至會讓人的心變成永遠的絕緣。............................................................

lowe施cole鈺man駿 said...

Look before you leap.................................................

洪志源 said...

生命是一頓豐富的宴席,有人卻寧可挨餓................................................

洪志源 said...

人生的價值以及他的快樂,都在於他有能力看重自己的生存................................................

盈甄賴賴盈甄賴賴 said...

死亡是悲哀的,但活得不快樂更悲哀。. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

文王廷 said...

一個人的價值,應該看他貢獻了什麼,而不是他取得了什麼............................................................

鄭雅雯 said...

從來名利地,皆起是非心。.....................................................

雅玲張雅玲張雅玲張 said...

知識可以傳授,智慧卻不行。每個人必須成為他自己。............................................................

守何何何韋 said...

愛,拆開來是心和受兩個字。用心去接受對方的一切,用心去愛對方的所有。......................................................................

盛灵林 said...

生存乃是不斷地在內心與靈魂交戰;寫作是坐著審判自己。. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

韋陳富 said...

真有內容的部落格~推推!.................................[/url]...............

偉DimpleHolloway043昀 said...

人生有如洶湧的波濤,如果沒有岩石的阻擋,怎能激起美麗的浪花?.. ... ............................................................